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You have to pay toll to use the sub-sea tunnels in the Faroe Islands

Drive through the sub-sea tunnels without stopping. Photo of the license plate will be registered.

Self service

On the self service is it possible to pay for a single trip or create automatic payment and more.

If you pay for single trip please note that the payment must be made no later than 6 days after driving in the tunnel.

If you create an automatic payment, than will the trips be paid automatically. To create an automatic payment do you simply need to register your licensplate, card information and a given period, which the automatic payment shall be activ.

Price

Extra charge for unpaid toll falls after 6 days.

*) These prices apply if you have a subscription.

Pay online

Pay for a single return trip before or after driving through a sub-sea tunnel.

Payment on-line must be paid no later than 6 days after driving in the tunnel. Ekstra fee will be charged thereafter and bill will be posted.

Fill in the required information. The receipt will be sent by email.

Pay online here

Subscribe

SUBSCRIPTIONS ARE NON REFUNDABLE

It is also possible to pay for a subscription at the price of min. DKK 400,- (approx. 54 EUR*). The subscription is valid for all three subsea tunnels. The remaining amount on a subscription will not be refunded.

To make it valid for the Eysturoyartunnel the cost is kr. 200,- extra.

Subscribe here

Subscription can also be obtained by contacting the office on telephone +298 350200, mail tunnil@tunnil.fo or at the address Heiðavegur 57, 600 Saltangará.

Rental cars can not obtain a subscription. Toll payment has to be payed to the rental company.

* The EUR prices stated are for guidance only and will be adjusted in line with the fluctuations in exchange rates.

About the sub-sea tunnels

The sub-sea tunnels links a large part of the Faroe Islands together.

Eysturoyartunnilin which is 11,2 km long, links Streymoy and Eysturoy. Coming to the sub-sea roundabout, you can drive to Strendur or Runavík.

Vágatunnilin, which is 4,9 km long, links the central island Streymoy and the western island Vágur together.

Norðoyatunnilin, which is 6,2 km long, links the easter island Eysturoy and the northern island Borðoy together.

The sub-sea tunnels are open 24 hours a day, 365 days a year and are closed only on very rare occasions (usually due to work in the tunnels).

Terms and conditions

Terms and conditions for P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar

1. Services

These terms and conditions are valid for subscriptions that P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin og P/F Eysturoyar- og Sandoyartunlar offer their customers. The subscriptions for the Vágar, Norðoyggjar, Eysturoy and Sandoy tunnels are now combined in one subscription administered by P/F Tunnil. A subscription gives the subscriber access to the electronic registration system, which registers journeys through all subsea tunnels in the Faroe Islands. The system allows subscribers to drive by the payment stations and through the tunnels with the vehicle registered in the subscription as long as the subscription is valid. In addition to the customer terms and conditions, other special terms and conditions may be set.

2. Parties

The subscription agreement is between P/F Tunnil and the subscriber. Persons of legal age and legal entities can take out subscriptions.

3. Subscriptions are taken out by filling out an application form available on P/F Tunnil webpage.

Data that must be submitted include customer type, name, address, e-mail address and date of birth or V-number as well as information on the vehicle a subscription is taken out for. Information on where bills, messages and other information from P/F Tunnil are to be sent must also be submitted. If required, documentation validating submitted information must be supplied. Subscriptions cannot be taken out if the applicant is in arrears with one of the tunnel companies, P/F Vágatunnilin, P/F Norðoyatunnilin or P/F Eystur- og Sandoyartunlar. A subscriber cannot pass a subscription on to another person.

A subscription with P/F Tunnil is valid on the same terms for all subsea tunnels.

4. Obligations

Obligations of P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar are as follows:

  • To maintain a well-functioning electronic system which ensures that the subscriber can drive past the payment station without stopping.
  • To repair faults in the electronic system as soon as possible.
  • To inform the subscriber when no funds are left in his or her subscription.
  • To describe in detail the services payment is taken for.

Obligations of the subscriber are as follows:

  • To supply P/F Tunnil with correct information when taking out or changing a subscription.
  • To pay in advance for services, which P/F Tunnil, P/F Norðoyatunnilin P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar offer according to terms and conditions for payments. The payment obligation is also valid if other persons have used the service, including unauthorised persons. The payment obligation is not valid if unauthorised usage has been made possible because of negligence on behalf of P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar
  • To inform P/F Tunnil as soon as possible if an invoice seems to be inaccurate.

5. Rates

Contact P/F Tunnil for information on valid rates for taking out a subscription, subscription fees and dunning letters set by P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar. The rates are also available on the companies’ web page. Rates may be increased when announced at least 14 days ahead of a new month. Announcements on rate hikes are either sent to the subscriber or announced in Faroese media. A decrease in rates can be made without informing the subscriber.

The subscription rates are only valid if the subscriber has made an automatic payment agreement.

6. Payment Terms and Conditions

  • Payment location: Payments are payable to an account of P/F Tunnil at a bank or other authorised location, about which the subscriber has been given information.
  • Time of payment: The account statement details services, service periods, amounts, and when payments are due. If the subscriber has made a subscription agreement, statements and payments are made according to valid GS-rules (automatic payment agreement).
  • P/F Tunnil has the right to charge fees for services provided such as:
    • Subscription fee, a pre-paid fee that allows the subscription holder to drive through the tunnels.
    • Notice fee, a fee for notifying subscribers that funds are about to run out in their subscription.
    • Reminder notice for each reminder sent, be it payment reminders or late payment reminders.
    • The subscription fee is paid in advance.
    • Service charges for printing invoices, stamps, etc.
  • Change of address: The subscriber is obliged to inform P/F Tunnil of a change of address and other relevant changes, including the change of vehicle.
  • Mail to provider: Invoices, account statements, reminders, notices, including cancelation and termination of subscriptions, are sent to the subscriber via e-mail. If mail is to be sent through the regular postal service, an additional fee will be charged for postage, etc.

7. Breach of contract and legal effect

If there is a serious breach of contract by either party, the other party has the right to the below legal effects.

* When there is a serious breach of contract by the tunnel companies, the subscriber has the following rights:

  • Faults are to be repaired. P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar are obligated to commence efforts to repair faults in their services as soon as possible.
  • Cancellation of subscription. The subscriber has the right to demand that his or her subscription be cancelled if the tunnel companies are in serious breach of their responsibilities.

* When the subscriber is in serious breach of his or her responsibilities, P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar have the following rights:

  • Cancellation of subscription. P/F Tunnil has the right to cancel a subscription if the subscriber is in serious breach of his or her responsibilities.
  • Cancellation of subscription. If the subscriber drives through the tunnel after no funds are left in his or her subscription and payment is not made in some other way, the subscription will be cancelled without notification.

Changes in the agreement:

P/F Tunnil, P/F Norðoyatunnilin, P/F Vágatunnilin and P/F Eystur- og Sandoyartunlar can only make changes in the customer terms and condition without notification if the change is solely to the benefit of the subscriber. The tunnel companies have the right to make other changes in the terms and conditions, except for rate hikes, by making notification of the changes 30 days in advance.

8.Entry into force

These terms and conditions come into effect per 1 July 2020

Privacy Policy

Tunnil P/F is responsible for the digital information, which we collect about you, to ensure that your personal data is processed according to relevant regulations.

We take the protection of your digital data seriously. Therefore, we have put into effect this privacy policy on how we process your personal data.

Contact information

If you would like to contact us about how we use your personal information, you can contact us by e-mail or phone:

TUNNIL P/F

Heiðavegur 57

600 Saltangará

www.tunnil.fo

Uni Danielsen, CEO, tel.: +298350204, e-mail: ud@tunnil.fo

How we use your personal data

Personal data is all data that in one way or another is traceable to you. If you do not wish that we process your personal data, it is not possible for us to set up, maintain and keep any agreement we make with you.

To make any agreement with us on payment and a payment system, it is necessary to accept that TUNNIL communicates with third parties as described below.

If you use the subsea tunnels (Norðoyatunnilin, Vágatunnilin og Eysturoyartunnilin), you (the vehicle, the owner and the registered user) will be registered as a customer of TUNNIL.

TUNNIL has three different customer registries:

  • Customers, who do not have a payment agreement with TUNNIL but pay for each trip individually online.
  • Customers who have or who set up a payment agreement.
  • Customers who do not have a payment agreement with TUNNIL but are sent an invoice through post.

When processing collections, payment agreements and payments, we cooperate with several third parties in storing and processing data, including IT providers of services for bookkeeping, systems to process the use of tunnels, security cameras, etc. These parties only process data on our behalf and are not allowed to use it for their own purposes. In important cases, data is passed on to Akstovan (Faroese motor vehicle authority), banks, collection agencies and for security reason, companies that house or data, etc.

We only use data processors within the EU or safe third countries, which have the necessary security measures as well as companies in countries that can guarantee acceptable data security.

Customer (without agreement but who pay online)

If you wish to be one of our customers and use our services without an agreement but you do wish to pay online, we need the following data about you:

  • E-mail address
  • Telephone number
  • License plate
  • Type of the vehicle
  • A photo of the vehicle that drives through the tunnel
  • Date and passing route
  • Payment card

Personal data on these customers are collected for the following purposes:

  • Processing of your purchases and our services
  • Administration of your communication with us

These data are collected on basis of the following acts of parliament:

  • Processing is based on the agreement on using the tunnels by paying online.
    • The processing is based on keeping legal duty,
      • Parliamentary Act No. 6 of 8 February 2000 on the Vágatunnel,
      • Parliamentary Act No. 7 of 27 February 2006 on Norðoyatunnel,
      • Parliamentary Act No. 54 of 6 May 2016 on Eysturoy & Sandoy tunnel, and
      • Parliamentary Act No. 178 of 17 December on Monitoring with Surveillance Camera

Data is stored as long as is allowed according to regulations, and we delete them as soon as we no longer need them. The storage period is determined by the type of data and the reason for storing them. Normally, customer data is deleted when the agreement is terminated or when it is deemed that the communication is no longer relevant.

  • Customer data is normally deleted five years after the final communication with the customer or earlier if the customer requests it.

Customer (with payment agreement)

If you wish to be one of our customers, using our services and having a payment agreement, it is necessary, that we receive the following data about you:

  • E-mail address
  • Password for your account with us
  • Name
  • Address
  • Telephone number
  • Birthday
  • License plate
  • Brand, year, and type of vehicle
  • Photo of the vehicle that drives through the tunnel

Personal data on these customers are collected for the following purposes:

  • Processing of your purchases and our services
  • Administration of your communication with us

These data are collected on basis of the following acts of parliament:

  • Processing is based on the agreement on using the tunnels by paying online.
    • The process is based on keeping legal duty,
      • Parliamentary Act No. 6 of 8 February 2000 on the Vágatunnel,
      • Parliamentary Act No. 7 of 27 February 2006 on Norðoyartunnel,
      • Parliamentary Act No. 54 of 6 May 2016 on Eysturoy & Sandoy tunnel, and
      • Parliamentary Act No. 178 of 17 December on Monitoring with Surveillance Camera

Data is stored as long as is allowed according to regulations, and we delete them as soon as we no longer need them. The storage period is determined by the type of data and the reason for storing them. Normally, customer data is deleted when the agreement is terminated or when it is deemed that the communication is no longer relevant.

  • Customer data is normally deleted five years after the final communication with the customer.

Customers (without an agreement but who receive their invoice by post)

If you wish to be one of our customers and use our services without an agreement but wish your invoice to be sent by post, will we send your license plate and a photo of the vehicle to our partner Euro Parking Collection plc (EPC). Hereafter will EPC collect information about the vehicle, including name and address of the owner. When the information is gathered, will EPC send the invoice by post. The invoice includes the following information:

  • Name
  • Amount to be paid
  • EPC’s case number
  • EPC’s bank- and contact information

Personal data on these customers are collected for the following purposes:

  • Processing of your purchase and our services
  • Administration of your dealings with us

These data are collected on basis of the following acts of parliament:

  • Processing is based on the agreement on using the tunnels by paying online.
    • The process is based on keeping legal duty,
      • Parliamentary Act No. 6 of 8 February 2000 on the Vágatunnel,
      • Parliamentary Act No. 7 of 27 February 2006 on Norðoyartunnel,
      • Parliamentary Act No. 54 of 6 May 2016 on Eysturoy & Sandoy tunnel, and
      • Parliamentary Act No. 178 of 17 December on Monitoring with Surveillance Camera

Data is stored as long as is allowed according to regulations, and we delete them as soon as we no longer need them. The storage period is determined by the type of data and the reason for storing them. Normally, customer data is deleted when the agreement is terminated or when it is deemed that the communication is no longer relevant.

  • Customer data is normally deleted five years after the final communication with the customer or earlier if the customer requests it.

Suppliers and business partners

If you wish to be one of our suppliers or business partners, it is necessary that we receive the following personal data about you:

  • Name
  • Address
  • E-mail address
  • Telephone number
  • V-tal (VAT-number)
  • Bank information

Personal data on suppliers and business partners are collected for the following purposes:

  • For processing our purchases and services received
  • Administration of your communication with us

These data are collected on basis of the following acts of parliament:

  • Processing is performed on basis of “Keeping an agreement” according to chapter 8 in DVL.

Data is stored as long as is allowed according to regulations, and we delete them as soon as we no longer need them. The storage period is determined by the type of data and the reason for storing them. Normally, customer data is deleted when the agreement is terminated or when it is deemed that the communication is no longer relevant.

  • Data is deleted when the supplier’s liability for purchased goods have expired or five years after the latest communication between the partners.

Job applications/applicant

When we receive an application with possible attachments, all documents are read by the manager in order to answer the application and evaluate it in relation to a particular position. The legal basis for our processing of the application is “warranted interests”.

The application and attachments are shared with internal persons who are members of the appointment committee, and they will not be passed on to others outside the company.

Personal data that surface during the employment process are processed on basis of “warranted interests”.

Applications and attachments are stored until the right applicant has been found and the hiring process has finished. Hereafter both the applications and attachments of those who were not hired are deleted.

With regard to unsolicited applications, both application and attachments are kept for a maximum of six months and are then deleted.

If an application and its attachments are kept for more than six months, a new consent request is to be sought from the applicant.

Your consent is voluntary, and you can at any time withdraw it by contacting us. Use the contact information above if you need further information.

Further information on processing data

Security

We have made fitting technological and administrative initiatives in order to ensure that your data is not by accident or unlawfully deleted, published, devalued or passed on to unauthorised person, that it is not misused or in any other way processed contrary to the law. Our data responsibility ensure that processing can only proceed when all data safety regulations are followed according to the Data Protection Act, sect. 7.

Security camera control

As part of the safety measures and payment method in the tunnels that are administered by TUNNIL, security cameras are kept under inspection. TUNNIL ensures at all times that the use of security cameras is in keeping with the law.

All video recordings are kept for 14 days whereupon they are deleted. There may be reasons for keeping the recordings longer.

Minimisation of data

We only collect, process and store personal data which is necessary to fulfil our set goals. Additionally, legal requirements may determine what type of data is necessary to collect and store with regard to our activities. The various types of personal data, which we process, is determined by the need to fulfil an agreement or other legal requirement.

Updated data

Our servicers are dependent upon that your data is correct and up to date, and we ask you to inform us of significant changes in your data. See the contact information above to inform us about changes in your personal data. We will then ensure that your personal data is updated. If we notice that data is not correct, we update the data and notify you about the update.

Notification via text messages

You can opt to receive notification on your mobile phone via text messages in case of tunnel closure. You can choose which tunnel you want notifications on. If you no longer wish to receive these text messages, call us at +350200 or e-mail us at tunnil@tunnil.fo. For further information, see the contact information above.

Passing data on

We use several third parties for storing and processing data including IT providers of services for bookkeeping, systems to process the use of tunnels, security cameras, etc.  These parties only process data on our behalf and are not allowed to use it for their own purposes. In important cases, data is passed on to Akstovan (Faroese motor vehicle authority), banks, collection agencies, etc.

We only use data processors within the EU or safe third countries, which have the necessary security measures in addition to companies in countries that can guarantee acceptable data security.

Your rights

  • You have the right to be informed at any given time of the personal data about you that we process, where it comes from, and what we use it for. You can also be informed on how long we keep your personal data, and who will receive data about you to the degree we pass data on in the Faroe Islands and abroad.
  • If you request it, we can inform you of or provide you with the data that concerns you. However, our authorisation to provide you this data may be limited in case of other peoples’ privacy, business secrets or intangible rights.
  • If you believe that personal data about you that we process are wrong, you have the right that they be corrected. In that case, you need to contact us to point out the error and let us know how it can be corrected. We ask you to be precise when requesting changes, as it otherwise can prove difficult for and in some cases may result in that we cannot meet your requested changes.

  • In certain cases, we are obligated to delete your personal data. This is, for example, the case when you withdraw your consent. If you believe that your data is no longer necessary for the purpose for which they were collected, you can request that they be deleted. You can also contact us if you believe that your personal data are processed in a way that is contrary to the law or other legal agreements. 

  • You have the right to send a complaint to Dátueftirlitið (The Data Protection Authority), dat.fo:
  • You have the right to deny us the right to process your personal data. You can also deny us the right to pass you data on for marketing purposes. To send a complaint, use the contact information above. If your complaint is valid, we will ensure that processing of your data will seize.

  • You have the right to make use of data portability if you wish that your personal information is moved to another data agency or data processor.
  • We delete your personal data when they no longer are needed for the purpose for which they were collected.

When you contact us with a request for either correcting or deleting your personal data, we determine whether you meet the requirements before we, as soon as possible, conduct the changes in your data or delete them.

You can make use of your rights by contacting us.